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Privacy Policy

Effective Date: August 2025

1. Who We Are

Out of the Classroom provides private tutoring services outside traditional school settings, offering online learning for children and adults.

Contact Details:
Email: office@outoftheclassroom.co.uk
Address: Unit 62708, PO Box 6945, London, W1A 6US
 

2. Information We Collect

For Students:

  • Name

  • Age

  • School year

  • Subjects of study

  • Learning goals and progress notes

  • Additional learning needs (e.g. SEND information)

For Parents/Guardians:

  • Name

  • Contact details

  • Payment information (processed securely via Stripe and/or PayPal)

For Adult Students:

  • Name

  • Contact details

  • Learning goals
     

Technical Data:

  • IP address

  • Browser type and device information

  •  Pages visited and interactions on our website
    *Note:* Technical data may be automatically collected by Wix and Zoom (when attending online lessons). This data is used for platform analytics, security, and performance. We do not directly access or store this data ourselves.

  • Lesson Recordings (if applicable):
    Some online sessions may be recorded for safeguarding, training, or quality assurance purposes.

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3. How We Use Your Information

We use your personal data to:

  • Deliver and tailor tutoring sessions

  • Communicate about lessons, resources, and progress

  •  Process bookings and payments

  • Maintain safeguarding and attendance record

  • Meet our legal and financial obligations

  • We never sell or rent your data to third parties.

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4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract: To provide the tutoring services you have requested

  • Consent: For lesson recordings and use of student work/testimonials

  • Legal Obligation: To comply with tax, safeguarding, or other legal requirements

  • Legitimate Interests: For business management and service improvement
     

5. Data Storage and Security

  • All digital data is stored using secure, password protected systems

  • Any physical records (if used) are kept in locked storage

  • Access is restricted to authorised staff or contractors only

  • We retain data only as long as necessary to provide our services and meet legal duties
     

6. Data Sharing

We may share personal data with trusted third parties:

  • Wix: Our website platform, which may collect technical data (e.g. IP addresses, device/browser info) for analytics, security, and performance optimization

  • Zoom: Used for delivering online lessons; Zoom may collect IP addresses and device information when users join a meeting. This data is stored and processed by Zoom, not directly by us

  • Stripe and PayPal: For secure payment processing. We do not store card or bank details

  • Safeguarding authorities: If legally required for child protection purpose

  • All third parties are required to comply with UK GDPR and implement strong data protection practices.
     

7. Children’s Privacy

  • We collect children’s data only with the consent of a parent or guardian

  • Lesson recordings, if used, are securely stored and only accessible to authorised individuals, parents/guardians, or safeguarding professionals if necessary
     

8. Your Rights

You have the right to:

  • Access the data we hold about you

  •  Correct inaccurate or outdated information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent (e.g., for recordings or testimonials)

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

  • To exercise your rights, contact us at office@outoftheclassroom.co.uk
     

9. Cookies and Website Tracking

Our website uses cookies to enhance your experience and track performance. These may include:

  • Essential cookies (e.g. for bookings and secure login)

  •  Analytics cookies (e.g. Wix analytics or Google Analytics, if enabled

  • Wix may automatically collect and process data such as IP address and device information to improve site performance and ensure security. This data is used and stored by Wix.
     

10. Online Platforms and IP Address Collection

When you attend an online lesson via Zoom, some technical data may be collected automatically, including:

  • IP address

  •  Device information

  • Connection performance data (e.g. speed, latency)
     

This information is used by Zoom for security, diagnostics, and call performance. It is stored on Zoom’s servers in accordance with their privacy policy and not directly accessed or used by Out of the Classroom.

We recommend that users review Zoom’s Privacy Policy for more details:
https://zoom.us/privacy
 

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or technology platforms. The latest version will always be available on our website with the effective date clearly noted.
 

Contact Us

If you have any questions about this Privacy Policy, please contact:
Email: office@outoftheclassroom.co.uk

Privacy Policy

Cookie Policy — Out of the Classroom

Effective Date: August 2025

Our website uses cookies to improve your browsing experience and provide essential site functionality.

 

What Are Cookies?

Cookies are small text files placed on your device to store data that helps websites function properly and collect information about usage.

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What We Use Cookies For

  • To enable secure logins and bookings via Wix

  • To remember user preferences

  • For analytics and performance monitoring (via Wix and third-party tools)

  • To improve website content and layout

 

Third-Party Services and Their Cookies

Some features of our website may link to or rely on third-party services such as Stripe, PayPal, and Zoom. These services may use their own cookies and tracking technologies when you visit their websites or interact with embedded content.

Please refer to their individual cookie policies for more information:

  • Stripe Cookie Policy

  • PayPal Cookie Policy

  • Zoom Cookie Policy

 

IP Address & Tracking

When you visit our site, certain data — including your IP address, browser type, and interaction data — may be collected automatically by Wix.com, our website hosting provider.

  • This information is used by Wix, not by us, for the following purposes:

  • Security and fraud prevention

  • Website performance and optimisation

  • Site usage analytics

  • Out of the Classroom does not directly use or retain this technical data.

 

Managing Cookies

You can accept or decline non-essential cookies using our cookie banner or by adjusting your browser settings. Essential cookies are required for the website to function and cannot be disabled.

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Contact Us

If you have any questions about our use of cookies, please email:
office@outoftheclassroom.co.uk

Cookies

Terms and Conditions – Out of the Classroom

Effective Date: August 2025

By booking and attending tutoring sessions with Out of the Classroom, you agree to the following terms and conditions:
 

1. Booking and Payment

  • All bookings are subject to availability and must be made through our online booking system.

  • Payments are processed securely via Stripe or PayPal.

  • Full payment is required before the session unless otherwise agreed.

  • Refunds and cancellations are handled as described below.
     

2. Refund and Cancellation Policy

  • Cancellations made at least 48 hours before the scheduled session will receive a full refund or the option to reschedule.

  • Cancellations made less than 48 hours in advance may not be eligible for a refund, except in exceptional circumstances.

  • Out of the Classroom reserves the right to cancel sessions due to unforeseen circumstances, in which case a full refund or reschedule will be offered.

  • If a student misses two consecutive sessions without prior notice, Out of the Classroom reserves the right to withdraw the student from the class.

  • For one-to-one tutoring, any eligible refund will be calculated on a pro-rata basis for the remaining prepaid sessions. Refunds for unused sessions in group courses may be offered at our discretion and are not guaranteed.
     

3. No Guarantee of Specific Exam Grades

  • While we aim to support student learning and progress, Out of the Classroom does not guarantee any specific exam grade or outcome.
     

4. Safeguarding and Behaviour

By signing up for any online lessons or services provided by Out of the Classroom, you agree to read and follow our full Safeguarding & Safety Policy. This includes adhering to our Code of Conduct designed to keep all students safe, respectful, and supported during their learning.
 

We expect both parents and students to:

  • Follow the rules outlined in our Code of Conduct during all classes.

  • Ensure behaviour and communication are appropriate and respectful at all times.

  • Understand that lessons may be recorded for safeguarding and quality assurance purposes.

  • Support the safety and wellbeing of all learners in line with UK safeguarding guidance and COPPA requirements.

  • Failure to follow these terms may result in a student being removed from class, and concerns will be raised with parents or guardians as appropriate.

 
Video On or Off?

  • Students are asked to turn on their video at the beginning of each lesson to check in with the tutor. While we do not insist that cameras remain on throughout the lesson, we encourage learners to do so to help create a more engaging and connected class experience. We hope that all students feel comfortable enough to keep their video on and share the virtual space respectfully with others.
     

Age Restrictions

  • Students must attend classes appropriate for their age group.

  • No student over the age of 18 will be permitted to attend lessons designated for students under 18.

  • Group classes are typically organised into these age bands to support effective learning and peer interaction:

    • Ages 3–5

    • Ages 6–7

    • Ages 7–10

    • Ages 10–14

    • Ages 14–16

    • Ages 16–18
       

While these age bands are generally maintained, exceptions may be made based on individual circumstances and tutoring needs.
 

5. Copyright and Use of Resources

  • All worksheets, resources, and teaching materials provided by Out of the Classroom are the intellectual property of Out of the Classroom and are protected under UK copyright law.

  • These materials are for the sole use of the individual or institution to whom they are supplied and may not be shared, copied, reproduced, distributed, or used commercially without prior written permission.

  • Any unauthorised use is a violation of copyright and may result in legal action.
     

6. Use of Online Resources

  • Tutors may use third-party online resources during sessions to support learning.

  • A list of all external online resources used will be provided in the course listing at the time of booking.

  • We strive to ensure all online resources comply with COPPA (Children’s Online Privacy Protection Act) standards and meet requirements of The Children’s Code, the UK statutory code of practice for online services aimed at children.
     

7. Data Protection and Privacy

These platforms are used to enhance learning experiences, and we ensure that any data shared complies with relevant data protection laws.

 

8. Liability

  • Out of the Classroom accepts no liability for any loss or damage arising from the use of our services, except where required by law.

  • We are not responsible for internet connectivity issues or technical problems outside our control. If there are technical difficulties during a session, we kindly ask for your patience. If the problem cannot be resolved during the lesson, we will offer an alternative session or reschedule.
     

9. Changes to Terms and Conditions

  • We may update these terms and conditions from time to time.

  • The latest version will always be available on our website.

 

10. Communication & Feedback

  • We encourage parents to share polite, constructive feedback via the forms sent after each lesson.

  • For any complaints or safeguarding concerns, please contact the us at: office@outoftheclassroom.co.uk

Terms and Conditions

Safeguarding Policy

Effective Date: August 2025

Out of the Classroom is committed to providing a safe, supportive, and inclusive learning environment for all students, whether in online or face-to-face tutoring sessions. We take safeguarding seriously and follow all relevant legal and best practice guidelines to protect the welfare of children and vulnerable adults.

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1. Commitment to Safeguarding

  • We promote the welfare of all students and aim to protect them from harm, abuse, and neglect.

  • All staff and tutors have undergone enhanced Disclosure and Barring Service (DBS) checks.

  • Staff are trained to recognise signs of abuse and know how to respond appropriately.

  • We maintain clear reporting procedures for safeguarding concerns and cooperate fully with relevant authorities.
     

2. Parental Responsibilities/Online Learning Policy & Code of Conduct

Our Learning Values:

We love learning and we want all our students to love learning too! We believe all learners have the right to:

  • A respectful, safe learning space

  • Factual, inclusive, and age-appropriate content

  • Equal opportunities to engage and succeed
     

By signing up to any of our online classes or services, parents/guardians and students agree to abide by the following Code of Conduct and online learning expectations. These are designed to ensure that every learner has a safe, respectful, and enjoyable experience.


Before the Lesson Safe Learning Environment:

  • Parents/guardians must ensure students are in a quiet, safe space free from distractions, ideally with an adult nearby if needed.

  • Punctuality: Please log in a few minutes before the lesson begins. Students will be held in the virtual lobby until the scheduled start time.

  • Screen Name: Display only the student’s first name and surname initial (e.g., Amira J). Unregistered attendees will not be admitted.
     

Cameras, Dress Code & Adult Presence

  • Video Use: Students should turn on their video at the start of the session for registration.

  • Dress Appropriately: Students should be dressed as if attending a physical classroom – no pyjamas or inappropriate attire, please.

  • Adults Off-Camera: For group sessions, parents and siblings should remain off-screen to respect the learning environment and student privacy. However, they may be nearby if support is needed.

  • Parental Conduct: Adults in the vicinity should also use appropriate language and dress when in earshot of a live session.
     

Behaviour Expectations

We want every child to love learning with us. To maintain a safe and respectful online classroom, all students must:

  • Treat teachers and classmates with respect and kindness

  • Avoid interrupting, swearing, or using inappropriate language or gestures

  • Never share personal information (email addresses, phone numbers, etc.)

  • Engage positively and show a willingness to learn

  • Respect different opinions and viewpoints

We do not tolerate:

  • Racism, homophobia, or any discriminatory or extremist language

  • Disrespectful or harmful behaviour of any kind

  • Disruption of lessons through inappropriate chat or screen activity
     

Non-Compliance

If a student fails to follow the Code of Conduct or behaves in a way that raises safety concerns:

  • They may be moved to the online waiting room

  • Parents will be contacted to discuss the situation

  • Repeated breaches may result in removal from future sessions
     

Learning Environment

  • All classes are designed to be age-appropriate, inclusive, and non-religious in focus.

  • We strive to present all content as factual, balanced, and respectful of different viewpoints.

  • We welcome diversity and expect all learners to engage as part of a supportive learning community.

 

3. Student Age Appropriateness and Grouping

  • We ensure students attend classes appropriate to their age group and developmental stage.

  • No student over the age of 18 will be permitted to attend lessons designated for students under 18.

  • Group classes are typically organised into these age bands to support effective learning and peer interaction:

    • Ages 3–5

    • Ages 6–7

    • Ages 7–10

    • Ages 10–14

    • Ages 14–16

    • Ages 16–18
       

While we strive to maintain these age bands, occasional exceptions may be made based on individual circumstances and tutoring needs.

 

4. Online Safety

  • We use secure, GDPR-compliant platforms (such as Zoom and Microsoft Teams) for online lessons.

  • Lesson recordings are only made with consent and stored securely.

  • Tutors monitor lessons to maintain a respectful and positive atmosphere.

 

5. Reporting Concerns

  • Any safeguarding concerns should be reported immediately office@outoftheclassroom.co.uk

  • In emergencies or where abuse is suspected, referrals will be made to the appropriate local authority or safeguarding agency.

  • Confidentiality is maintained, with information shared only on a need-to-know basis.

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​6. Review

This policy is reviewed annually or as needed to ensure compliance with current legislation and best practice standards.

Contact Information:
For safeguarding concerns or questions, please contact:
Email: office@outoftheclassroom.co.uk

Safeguarding
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